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White Papers & Thought Leadership | March 30, 2026

White-Glove Service Isn't Just for Clients: How Infotrend's Casey Strawn Is Redefining the Employee Experience

By: Infotrend

What does it look like when people strategy becomes a competitive advantage? For Casey Strawn, MBA, PHR, Vice President of People & Culture at Infotrend, the answer lives at the intersection of mission, culture, and intentional leadership. As the architect of Infotrend’s People Experience function, which spans HR, Talent Strategy, Employee Engagement, Corporate IT, and Mission Support, Casey brings a clear-eyed vision to one of government contracting’s most underestimated drivers of performance: how people are treated.

We sat down with Casey to talk culture, mission, people, and how we all balance those with our busy lives.

Grab your cup of coffee or tea and join us for another great interview with one of Infotrend’s leaders.

What is the Name, Title, and Role at Infotrend?

Casey Strawn, Vice President of People & Culture (People Experience). At Infotrend, I lead our People Experience function, which includes Human Resources, Talent Strategy, Development, Employee Engagement, Compliance, Corporate IT, and Mission Support services. My role sits at the intersection of people, performance, and enterprise enablement.

People Experience at Infotrend is grounded in what we call our Infotrend People Promise. We are committed to delivering a white-glove experience to our employees just as intentionally as we deliver high-quality solutions to our federal clients. That means thoughtful onboarding, proactive communication, responsive support, and leadership alignment at every stage of the employee lifecycle.

Mission Support and Corporate IT are critical enablers in that ecosystem. Corporate IT ensures our internal systems, security posture, and collaboration tools operate seamlessly in a distributed environment. Mission Support provides operational excellence that allows our technical teams to focus on delivering cutting-edge technology solutions. Together, these functions create the infrastructure that supports both performance and experience.

Ultimately, my role is about architecting an environment where culture, systems, and mission execution are aligned so we can scale responsibly and competitively.

How do you define success for your role or within your team?

Success in my role is not measured only by policies, metrics, or programs. It is measured by people thriving. If our employees feel supported, challenged, valued, and connected to meaningful work that positively impacts citizen lives, then we are doing it right.

Within the PX team, success means delivering on our People Promise through white-glove service. That means responsiveness. That means clarity. That means anticipating needs before they become issues. It also means building systems that are scalable, compliant, and efficient while never losing the human touch.

I define success by alignment. Alignment between culture and strategy. Alignment between leadership intent and employee experience. Alignment between accountability and support. If our TREND values of Trust, Responsibility, Excellence, Nimbleness, and Drive show up in how we hire, promote, recognize, and develop talent, then we are operating with integrity.

As a woman in executive leadership and as a single mother, I define success personally as well. Success means creating a workplace where people can bring their best authentic self to work. It means building flexibility with accountability and delivering high standards with empathy. High performance and humanity are not in conflict. When done well, they reinforce each other.

What’s something unique about the team culture at Infotrend that you’re proud of?

What makes Infotrend unique is that we genuinely care about each other. In a remote GovCon environment, that is not always easy, but we have been intentional about creating connection.

Our culture is grounded in our TREND values: Trust, Responsibility, Excellence, Nimbleness, and Drive. Trust shows up in transparency and follow-through. Responsibility shows up in ownership of mission and outcomes. Excellence is our baseline. Nimbleness allows us to adapt quickly in a dynamic federal environment. Drive pushes us to continuously improve.

We pair those values with a white-glove approach internally. Our People Promise is not just about benefits or programs. It is about how people are treated. Whether through Town Halls, Chai Chats, TRENDsetters, or everyday leadership interactions, there is an intentional effort to make employees feel seen, heard, and supported.

We are a performance-driven company, but we also recognize that people are navigating full lives outside of work. That awareness strengthens our culture and deepens trust.

What has surprised you most about your own career path?

What has surprised me most is not just how nonlinear growth can be, but how much leadership is about understanding where and how you create impact. Over time, I began to see how I plug into an organization more strategically. Culture drives performance. Systems influence behavior. Leadership decisions ripple across the enterprise.

I did not set out thinking I would lead People and Culture for a growing government contractor. But the more I stepped into enterprise-level challenges, the more I realized that People Experience is not a support function. It is a strategic lever.

There were moments where I had to stretch beyond what felt comfortable and make tough decisions that protected the long-term health of the organization. Those experiences reinforced that impact is not about title. It is about influence, alignment, and conviction.

Becoming a mother, and leading as a single mother, deepened that perspective. It heightened my sense of responsibility and sharpened my priorities. When you are raising a daughter who is watching how you lead, resilience and integrity are no longer abstract concepts. They are modeled daily. That lens has made me more intentional about the standards I set and the culture I help shape.

Leadership, to me, is about legacy. Not just what we achieve, but how we achieve it.

What excites you the most about working at Infotrend?

The growth. We have graduated from the 8(a) program and are stepping confidently into full and open competition. That transition requires innovation, operational rigor, and bold thinking.

Infotrend delivers forward-thinking technology solutions that help federal agencies modernize, secure, and optimize their operations. From advanced data analytics and AI-driven insights to cloud modernization and digital transformation initiatives, we are operating at the cutting edge of mission enablement.

What excites me most is that we are pairing that technical innovation with a white-glove People Experience. We are proving that a government contractor can be disciplined and compliant, strategic and competitive, while also deeply investing in its people.

When cutting-edge technology, operational excellence, and a strong People Promise align, you do not just compete. You lead.

What is a piece of advice you have for someone starting out in this industry?

Be curious and be dependable. In government contracting, your reputation is your currency. Deliver on your commitments. Understand the mission behind the contract, not just the task in front of you. Learn how compliance, finance, capture, delivery, and people strategy connect.

Seek stretch opportunities. Growth rarely comes from comfort. Volunteer for the hard assignment. Step into rooms that challenge you. That is where confidence and capability are built.

I would also say this, especially to women entering this space. Do not underestimate the power of your perspective. Emotional intelligence is a strength. Resilience is a competitive advantage. Leadership is not one-dimensional. Own the qualities that make you different. They are often the very traits that will set you apart.

Skills open doors, but integrity, consistency, and drive build careers. If you can pair ambition with empathy, you will not only build a career, you will build influence.

People are the Mission

Casey’s approach to leadership is a reminder that the strongest organizations are built not just on technical excellence, but on trust, clarity, and the conviction that people are worth investing in. At Infotrend, that philosophy isn’t aspirational. It’s operational. Its embedded in our culture.

As Infotrend the steps confidently into full and open competition, we do so with a culture designed to scale and a People Promise built to last.

We hope you enjoyed this look behind the curtain of Infotrend’s people experience team. Look out for our next interview with another of Infotrend’s leaders at the end of April!

 

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About Infotrend

We build technology solutions for federal agencies that address the challenges associated with big data, custom application development, emerging technologies and training. Our Agile, innovative approach and experience as a prime contractor managing a broad portfolio of government projects allow us to rapidly understand and solve the most complex issues in ways that reduce risk and increase efficiency.

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