Customer Relationship Manager
Tasks include, but are not limited to:
- Partner with businesses to plan and execute their migrations, operations and enhancements in the cloud; acts as the customer relationship manager and advocate
- Educate businesses on cloud adoption, and serve as their advocate coordinating alignment between cloud functions and business leadership and application programmers to refactor solutions for cloud migration and enhancement.
- Assists businesses to plan and execute their migrations, operations and enhancements in the cloud.
- Run regular stand up meetings with customer and AWS stakeholders to manage training program
- Work as a team with AWS account managers to directly support key customers with their program management needs, where needed, develop program management tools and documents for customer and AWS
- Not afraid to roll up your sleeves and leverage all available resources and find creative solutions to uncommon customer issues
- Become a subject matter expert and educate account managers and customers on best practices for running large scale enablement projects
- Craft monthly business reviews to AWS leadership to surface key business insights from the field and advocate for our customers
- Opportunity to lead change and spearhead projects that will transform the AWS customer experience
Requirements
- Financial services experience
- Extensive background in AWS design and AWS native tools
- Bachelor’s degree in Computer engineering, Computer Science, or a related field
- 5+ years of experience building cloud infrastructure
- AWS project technical lead experience required, preferably client-facing and in the federal space
- US Citizenship
- Must be public trust eligible
- AWS Certified Solutions Architect Associate certification
